Lorenzo was a very nice man. Respectful of our home and easy to talk to about the issues we were having with our system. Very willing to explain things. I'd be happy to have him back anytime. Note - the coupon for $150 off a diagnostic is for the first 30 minutes. It was an additional $125 for the second 30 minutes. I'm a new home owner so I did some price comparisons and that seems about par for our area. Actually a little bit cheaper than some. I'll def have them back next time we need help with our HVAC.
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I have used Innovative Air to handle all my HVAC needs for many years. In my homes and business. I trust them with any size project. Maintenance to new installs. Thank you guys.
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Richard was very cooperative and answered all the questions clearly . The only issue was that in 3 days , they increased their initial invoice by $500 . However service done by Richard was good.
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Simply put, if it were not for Mark, this review would have a much more sour tone because of a past experience. However, let me be clear, not only was Mark thorough, professional and empathetic. He was very clear in what he was doing and WHY he was doing it. He resolved our issues and didn’t leave until we had heat and hot water. My family is very grateful! Thank you Mark! The ratings below are based on our collective experience with Innovative and does not reflect how pleased we were with Mark. He gets 5 stars across the board.
Response from Innovative Air:
Thank you Kindra. The technician prior to Mark has been removed from the company as a result of your experience. We set the bar high and do not settle for anything less. We appreciate your patience and the kind words about Mark. He is a fantastic technician. Thank you for allowing us to return and resolve the issue. We apologize for any inconvenience. Michael
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Always great service. Kind and courteous. The guys at innovative air have always helped us out and explained all for us to understand.
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Lorenzo provided great service and was courteous and knowledgeable.
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I just posted on google but Nigel was on time ( early but okay with waiting for our scheduled time as we weren’t ready), polite and gentle with us and our dogs and did a very thorough job even draining the system which had air in it probably due to it not being done when you all installed the new one .
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Lorenzo was very professional, thorough and efficient in conducting a heat maintenance tune up to my system.
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I would recommend to anyone Innovative Air who has issues with there heating .
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Boiler\AHUs. Perform a tune-up and cleaning to help ensure reliable and safe operation. X1 Hot Water Boiler. X1 DHW indirect tank. X2 AHUs. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean flame sensor and ignition Assembly-ok note: Both Thermocouples for the boiler units were replaced on this visit Check Safety Controls-ok Check electrical wiring and components-ok Check water feeder-ok Check back flow prevent-ok Check expansion tank-ok Check relive valve-ok Check Gas valve & Gas Line-ok Check Combustion Air, Flue pipe-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats-okay Check circulation pumps-ok Perform inspection on a DHW tank. Check for water leak, no leakage at this moment. Check water valves-ok Check line-ok Check ST-12 exp- okay Check Aquastat-okay Check circulate pump-okay Run and monitored for good operation-ok Run system, check radiant and hydro coils, all of them g
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-58ADFC6B99CF451399D7425CF6E8C4E3 Preform maintenance on (1) gas water boiler with (2) hydro air handlers : GAS WATER BOILER: system is on and running power down boiler, shit pilot off at gas valve, removed flame guard and roll out switch and removed all burner tubes from system inspected heat exchanger and flue piping- ok inspected thermocouple and pilot assembly- thermocouple showing heavy ware and last replaced in 2022- replacement is highly recommended-customer approved preform full maintenance on pilot assembly and installed brand new thermocouple inside boiler test and inspect expansion tank, water feed, back flow and relief valve vacuumed and dusted out burner section on boiler, boiler cabinet, piping and all components- okay vacuumed and brushed out all burner tubes reinstalled all components and relight pilot- on secured and inspected electrical wiring and components- okay return power to system
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-4722C964979041F6A479DF3AA2540CB8
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-BD10463F055444D1A76ACFF902DFB7C1 Customer is getting error codes 126 and 33 at the Carrier Infiniti thermostat: At arrival, the furnace is on and running with no faults Going into the service history and check the last 10 previous events- Record all findings System is going through multiple Error 33 and 126 every day Confirmed that the air filter is clean and clear and there are no restrictions in the return ductwork Confirm that the damper is open on the supply ductwork Cycled the furnace on and off multiple times and confirm normal operation Call Carrier : Was on hold for over 30 minutes and left a message, but was unable To speak with anyone Carrier is going to have us put the system into an airflow verification test- Perform airflow verification test on site The error codes are pertaining to the furnace overheating: The air flow verification test failed Indicating the ductwork is undersized as the f
Here to inspect American Standard furnace. Customer is having issues with noise complaint @ furnace initial start up or shut down. Check inducer motor amperage and capacitor to be ok. Check electrical wiring and safety controls. Check gas valve. Furnace fires, on/running for normal operation. When system is shutting down main floor motorized damper is making a louder than normal noise as accurator open or close zone. Motorized damper is showing sign of failure. It was explained to customer that as long as damper is getting correct voltage. The only options are to replace entire damper and or if it’s possible to replace just EWC motor head for that zone. Customer other issue with humidifier not operating correctly. Humidifier was check and tested @ zone control. Check voltage @ ( R+C)&(R+Gf)humidistat 28volts check voltage @ solenoid-ok. Customer issue is with piercing valve and water not flowing to solenoid valve. Customer is aware that new upgraded piercing valve and copper tubing is
Heating Maintenance Neutralizer stone 1 Gas Hot Water Boiler: Navien High Efficiency Boiler w/ x2 zones. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, Check and clean flame sensor and ignition Assembly-ok Check porcelain for crack or carbon buildup. Check igniter electrode gap. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 16 psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this moment. Ran and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for 50gal HWH. Check for water leak, no leakage at this time. Check control gas
Here to do a visual inspection of equipment that may require cleaning after customer have work conducted in basement. Review x3 Hydro AH and Honeywell dehumidifier in basement. Advised customer to turn equipment off while work is being done. Customer plan on installing sump pump in basement area. Customer was informed that once fan is not activated system won’t be affected has much. But once work is completed we may revisit whether system requires a standard cleaning, deep cleaning of air movement system and or a duct cleaning and sanitizing of entire system. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-4DB6DBA9B71149688D7319AD52FB1F01
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-0E7AA2711B704707AB86C2D1B60B7ED5 Customer has no heat on the first floor: confirm that honeywell thermostat is calling for heating check hydro air handler in basement- blower is on and running but hydro coil is cold confirm that there is no call at the taco panel for the circulator pumps running to turn on confirm that there is control is not closing T T to engage the pump bad control board- customer approved repair and board is in stock on van shut power to air handler disconnected all electrical from control board and removed bad board from electrical panel installed and secured brand new board in place connect and secure all electrical back to control board and review all connections before returning power call for heating at thermostat- confirm T T is closed, taco panel getting call for heat, circulator pump is on and running, hydro coil hot and blower motor is on and running- normal operations cycl
Today I arrived on site to address the heating malfunction. Troubleshooting & Diagnosis: Identified the thermostat displaying error code 126. Determined the error was related to a tripped high limit switch on the Heating and AC systems. Resolution: Adjust the gas flow entering the heater exchange. The gas flow was very high. I ran the system for about 30 minutes straight. The system did not present faults or malfunction after making the combustion adjustment of the unit. Explain to the customer that if the fault reappears, it will be necessary to replace the high limit. The system was left working properly on this occasion. -/-/-/- - Richard addressed the customer's issue with the heating system, which was showing a high heat cycle active message. - Richard suggested potential causes such as airflow restriction, closed air vents, or high gas consumption. - The customer mentioned resetting the system, but the issue persisted. - Richard adjusted the humidity level from 35% to 45%
To replace the capacitor located in the air handler Completed maintenance on one hot water boiler removed and checked and cleaned the burners and spark igniter and cleaned out the burner tray also checked the expansion tank and the automatic water feeder and also performed a maintenance on one hydronic air handler located in the attic checked electrical and mechanical components and connections and heating coil and the blower wheel recommend to replace the capacitor which was accepted by the homeowner replaced the capacitor and tested all systems left system working View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-13FBF694D52B4811926185AD8FA72E3C
Preform maintenance on common areas for buildings 790-710: * Replaced and dated all air filters * washed and cleaned all air filters that are not replaceable * chemically treated primary pans and added condensate tablets * chemically sprayed, brushed and rinsed evaporator coils, clean, and clear * Flushed and tested all drain drainage with hot water- Tested internal condensate pumps / ductless condensate pumps and discharge lines to insure normal operations and no leaks * set all thermostats to heating at 65 degrees as per Noel * run And test all systems checking indoor airflow and temperature splits-ok * Check outdoor condensing units and electrical wiring and components- okay Perform maintenance on pool house gym unit: * shut power to equipment * opened furnace and blower cabinet doors * disconnected electrical from flame sensor and removed: cleaned with copper bristle brush and polished with steel wool * inspected hot igniter- okay * removed condensate trap from furnace * flushed
Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 20x25x4 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-ok Hum water panel- replaced with a new one Check and run Thermostat- operating at this time. Run system, left system operating well at this moment. No issues at this moment. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-6E222E50925744AC8B6195BC0034DEC4
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-41519B917330464D8DD7B55F134D2701 Preform maintenance on gas water boiler - single zone for the entire house: * shut power to equipment * removed boiler cabinet door * shut down pilot at gas valve * removed flame guard- missing both wing nuts * removed all burner tubes * vacuumed and dusted out burner section of boiler under heat exchanger * vacuumed and brushed all burners clean and clear * inspected heat exchanger and flue piping- ok * secured and inspected electrical wiring and connections * recommend thermocouple replacement- customer approved * preform full cleaning of pilot assembly and installed new thermocouple * reinstalled all burners and relight pilot- on * check for leaks- none * installed flame guard and wing nuts removed to secure in place * return power to system and call for heating from thermostat- system is on and running * monitor flame- boiler pressure and temperature and confirm syst
Heating Maintenance on York Coleman Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners-ok Check and clean Air Filter- replaced. x1) 20x25x5 provided by customer Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures split/temp rise Performance-ok Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system, left system operating well at this time. Customer is looking to have condensate pan and safety switch installed for his existing condensate pump that is mounted on ductwork. Need to extend pvc pipe so conde
Upon arrival spoke with customer. Customer is explaining that boiler has been down for a few days. While inspecting boiler notice that all electrical components are without indicator lights. Rib relay, automatic water feeder and automatic low water cut off. No lights to control module @ boiler. Check service switch @ boiler. No power @ switch. Check breaker @ panel to verify if breaker has been tripped.Breaker panel is not labeled. Shut all breaker and reset breakers on/off Check power @ switch once more. No power @ switch. Check direct wiring going to switch. 1 leg to ground. 120volts was present shortly to ground. Possibility of a bad switch and or faulty breaker @ panel. Customer is having electrical issues where electrician is needed on site. Coordinated with office to have our electrician follow up with customer shortly. Service switch may require to be replaced to see if additional diagnostic is needed View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A2