Simply put, if it were not for Mark, this review would have a much more sour tone because of a past experience. However, let me be clear, not only was Mark thorough, professional and empathetic. He was very clear in what he was doing and WHY he was doing it. He resolved our issues and didn’t leave until we had heat and hot water. My family is very grateful! Thank you Mark! The ratings below are based on our collective experience with Innovative and does not reflect how pleased we were with Mark. He gets 5 stars across the board.
Response from Innovative Air:
Thank you Kindra. The technician prior to Mark has been removed from the company as a result of your experience. We set the bar high and do not settle for anything less. We appreciate your patience and the kind words about Mark. He is a fantastic technician. Thank you for allowing us to return and resolve the issue. We apologize for any inconvenience. Michael
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Always great service. Kind and courteous. The guys at innovative air have always helped us out and explained all for us to understand.
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Lorenzo provided great service and was courteous and knowledgeable.
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I just posted on google but Nigel was on time ( early but okay with waiting for our scheduled time as we weren’t ready), polite and gentle with us and our dogs and did a very thorough job even draining the system which had air in it probably due to it not being done when you all installed the new one .
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Lorenzo was very professional, thorough and efficient in conducting a heat maintenance tune up to my system.
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I would recommend to anyone Innovative Air who has issues with there heating .
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Tech was nice, well dressed, was clear and concise about what he was doing, why he was doing it.
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Julio was great. Fixed the issue and was very helpful with what I can do to prevent the problem in the future
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Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced provided by the customer. 12x24x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and cleaned Humidifier-N/A Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. Recommendations: x1 Duct cleaning. x1 Blower wheel deep cleaning. x1 heating & AC systems Membership. -/-/-/-/-/-/- - R
Customer has no heat in home: * at arrival confirm that thermostat is calling for heating indoor temp 61 and set for 74 * check boiler in basement * confirm that the circulator pump is not running and the pilot light is out on the boiler * After further diagnostic found that the boiler was not receiving a call from the thermostat * When the thermostat was bypassed and jumped out, the vent damper opens, and the circulator pump turns on, but the boiler remains off due to the pilot light being out * Also, while visually inspecting the boiler, noticed that the expansion tank seemed full of water- We brought it to the customers attention that after the thermostat and the thermocouple replacement it is possible that the boiler may leak water onto the floor and expansion tank replacement is needed * She approved the thermostat and the thermocouple replacement on her system * Removed existing thermocouple from boiler And disconnected from gas valve and pilot assembly * Perform full maintenanc
Heating Maintenance on 34yr old Trane Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 16x25x1 provided by customer Check and clean ignition Assembly-ok Check and clean- flame sensor/Flame rod-ok Check and tested hot surface igniter Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures split Performance-ok Check and clean condensate water traps-ok Check Humidifier-N/A Old Fashioned. Customer plug in when ready to use Hum water panel- N/A Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran system, left system operating well
Customer has no heat but does have hot water- she stated will shut down the heat: * at arrival check thermostat- calling for heat * check boiler * temp: 180. / pressure : 0.0 psi * water feed to boiler closed * shut power to system * open water feed to boiler and monitor operations- boiler feeds 15+ minutes filling home * system fill and feeder stops - normal operations * go to every radiator in the home and purge until only water is coming out * rad to raise pressure in system to purge air from third floor radiators * once system is filled and pressure is confirmed return power to boiler * system is calling for heat and boiler fires- normal operations * monitor flames and gas valve operations and found all to be normal * inspected flue piping to chimney breach- okay * test and monitor system operations * walk entire home multiple times checking each and every radiator to make sure none are air bound and all are heating properly * confirm circulator pumps are operating properly and su
Preform maintenance on common areas for buildings 790-740: * Replaced and dated all air filters * washed and cleaned all air filters that are not replaceable * chemically treated primary pans and added condensate tablets * chemically sprayed, brushed and rinsed evaporator coils, clean, and clear * Flushed and tested all drain drainage with hot water- Tested internal condensate pumps / ductless condensate pumps and discharge lines to insure normal operations and no leaks * set all thermostats to heating at 65 degrees as per Noel * run And test all systems checking indoor airflow and temperature splits-ok * Check outdoor condensing units and electrical wiring and components- okay Perform maintenance on pool house gym unit: * shut power to equipment * opened furnace and blower cabinet doors * disconnected electrical from flame sensor and removed: cleaned with copper bristle brush and polished with steel wool * inspected hot igniter- okay * removed condensate trap from furnace * flushed
Carrier Gas Furnace system Heating Maintenance Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 20x25x4 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures Split - Temp rise-Performance-ok Check and clean condensate water traps-ok Check and cleaned Humidifier-ok Hum water panel- ok Check and run Thermostats- operating at this time. Run system, left system operating well at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-C85325FB1A9A4C4BB3F7A158D83360DE
Gas Furnace systems.. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced AprilAir 2200 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-ok Hum water panel- replaced with a new one provided by the customer. Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No issues at this moment. V
Thermostat Here to run new home-run 18/8 thermostats wire from 1st floor location to mechanical room in basement zone control. Needed to upgrade wiring to install new Honeywell T6 WI-FI smart thermostat Remove thermostat and 1st floor return grill to snake new wire, needed to remove basement lights to run wire to zone control. Reconfigured electrical wiring @ thermostat and zone control. Ran and tested system operation-Normal Had customer download app for thermostat to be controlled remotely. System is set up and ready form normal operation View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-322FE8802E1644D0AA5ADE5D3E23BECA
Steam canister 1 Gas Hot Water Boiler: Burnham Boiler w/ x6 zones and x2 Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check ignition Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this time . Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for indirect storage tank HWH. Check for water leak, no leakage at this time. Check control Aquastat settings- ok Check Steam humidifier control. Replace humidifier steam ca
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-1A14209213354735972B8619113BC5C8 Preform maintenance on x1 Carrier infinity gas fired furnace with bypass humidifier: 6ft ladder needed to access system through x2 ceiling hatch’s open furnace cabinet doors shut power to system removed flame sensor and hot surface igniter- cleaned sensor with copper bristle brush and polished clean with steel wool inspected hot surface igniter- okay brushed out and cleaned burner jet, furnace cabinet and components inspected PVC fresh air and exhaust: okay secured all electrical wiring and connections in furnace and blower cabinet inspected blower motor/ wheel and assembly removed condensate trap- flushed clean and primed with fresh water removed neutralizer kit- inspected minerals- minimal ware- flushed clean washed condensate trap and all tubing reinstalled neutralizer kit back into system drainage and tested- okay replaced and dated air filter and humidifier water pan
Checked for ultraviolet dye on first floor heat pump located ultraviolet dye at the TXV will have to pump down system/recover refrigerant and remove and install a new TXV then evacuate the system and replace the refrigerant model number of coil module M3642CL1-E please see photos for further details and office personnel please contact homeowner with a quote for the repair
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-2F3600CA1CE44FDF8FE419A5466AE31C Preform maintenance on carrier infinity furnace with bypass humidifier: Access to equipment in ceiling hatch- 6 ft ladder needed shut power to equipment opened furnace and blower cabinet doors disconnected electrical from flame sensor and removed: cleaned with copper bristle brush and polished with steel wool inspected hot surface igniter- minimal wear removed condensate neutralizer kit from furnace The neutralizer minerals were recommended to be replaced in the customer approved repair and signed off Dump the old minerals from the canister, Wash the canister and condensate trap, clean and clear, Installed new neutralizer minerals, Close up cylinder and reinstalled into furnace, securing all connections Replaced and dated 20x25x4 air filter the customer does NOT want to utilize the humidifier on her system due to previous leaks- The humidifier was shut down at the thermo
To replace the oem igniter View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-09A506FC3F834B6E96DECC54666AD78B Return to replace igniter for Burnham gas boiler: power and gas are off to the system at arrival removed the boiler cover door removed the flame guard and roll out switch removed burner tubes to access pilot assembly removed exiting broken igniter from boilers pilot assembly and disconnected electrical from gas valve installed And secured brand new igniter ( HSI and flame rod ) with new clip into pilot assembly of boiler installed burners back inside boiler and return flame guard and roll out switch return power to boiler igniter glows up igniting pilot, gas valve opens and boiler fires- circulator pump is on and running- normal operations cycle boiler on and off multiple times at thermostat insuring boiler is starting and shutting down properly with demand call left system on and running and monitor operations, flames, pressure and temperat
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-FE85D347DFF34C1C8C8BAFBF7565841C
View visual findings from this job here - https://Drained boiler and removed defective zone valves 3/4 inch and 1inch installed new zone valves and filled system with water purged system of air and turned system on and checked operations all systems are functional and zone valves are functioning properly tested hot water and heating zones one at a time and both together left system working .xoi.io/?id=XA-213F-C44CF589691746F3A1C5353941DBCC91 View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-C44CF589691746F3A1C5353941DBCC91